I was reading an excerpt from an interview given by Dr. Atul Gawande on his book Being Mortal: What Matters in the End, and he commented that:
“People have priorities in their lives besides just living longer and they matter a great deal. The most reliable way to learn what those priorities are is to ask and we don’t ask. The result is that when you don’t ask, the care and treatment that people get is often increasingly out of alignment with their priorities and what really matters most to them.”